Returns and Refund Policy
Thank you for shopping at kolpaworld.com.
We want you to be completely satisfied with your order. If you are not entirely satisfied, we are here to assist you. Sometimes thing don't work out well.
We have outlined the procedures of returns, refunds and exchange policy as well as shipping address to make things easy for you.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return,
- your item must be unused and in the same condition that you received it;
- It must also be in the original packaging;
- We require a receipt or proof of purchase.
*Items that are listed as 'SALE' are final and cannot be exchanged or returned.*
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refunds(if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at info@kolpaworld.com
- Sale items(if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Exchanges(if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kolpaworld.com
- Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please mail your item to:
Kolpa
Jhamsikhel - 3 (50 meters South from Jhamsikhel Chowk)
Lalitpur
NEPAL
Phone Number: 977. 985 116 2725 (Please do not forget to include phone number)
You will be responsible for paying for your own shipping costs associated with returns and exchanges unless kolpaworld.com has sent the wrong item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any confusion, please contact us at info@kolpaworld.com